Refund Policy

Thank you for shopping at Moody Creations. Because our items are handmade with care and often customized, we have specific guidelines for returns and refunds to ensure the best experience for our customers. Please review our policy below for more details.

Refund Policy

Last updated: April 19th 2026

Because Moody Creations offers handmade, made‑to‑order crochet items, we want to be clear and fair about refunds and returns..

1. General Policy

Many items are made‑to‑order and handcrafted, so we do not accept returns for change of mind or general wear and tear.
However, if there is a problem with your order (damaged, defective, or incorrect item), we will work with you to make it right.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

Contact us at moodycreations26@gmail.com within 7 days of delivery.
Include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging

After reviewing your request, we may offer:

A replacement item
A repair (if practical)
A partial or full refund

We’ll let you know what options are available based on the situation.

3. Returns (If Accepted)

If we approve a return:

We’ll provide instructions and a return address.
Unless the issue was our error or a defect, you may be responsible for return shipping costs.
Items must be returned in unused, original condition.
Once we receive and inspect the item, we’ll confirm your refund or replacement.

4. Non‑Returnable Items

Because of the nature of our products, the following are generally non‑returnable and non‑refundable (unless damaged or defective on arrival):

Custom or personalized orders
Items marked as final sale
Digital products (if applicable)

5. Cancellations

Orders may be canceled within 2 days of purchase if work has not yet begun.
Once we start making your item, cancellations may not be possible or may incur a fee to cover materials and time already spent.

6. Color & Handmade Variations

Colors may appear slightly different due to screen settings and yarn dye lots.
Small variations in size, shape, or stitching are normal in handmade items and are not considered defects.

7. Refund Method

Approved refunds will be issued to the original payment method.
Processing times may vary depending on your bank or payment provider.

Refund Policy

Refund Policy

Last updated: April 19th 2026

Because Moody Creations offers handmade, made‑to‑order crochet items, we want to be clear and fair about refunds and returns..

1. General Policy

Many items are made‑to‑order and handcrafted, so we do not accept returns for change of mind or general wear and tear.

However, if there is a problem with your order (damaged, defective, or incorrect item), we will work with you to make it right.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

Contact us at moodycreations26@gmail.com within 7 days of delivery.

Include:

Your order number

A description of the issue

Clear photos of the item and packaging

After reviewing your request, we may offer:

A replacement item

A repair (if practical)

A partial or full refund

We’ll let you know what options are available based on the situation.

3. Returns (If Accepted)

If we approve a return:

We’ll provide instructions and a return address.

Unless the issue was our error or a defect, you may be responsible for return shipping costs.

Items must be returned in unused, original condition.

Once we receive and inspect the item, we’ll confirm your refund or replacement.

4. Non‑Returnable Items

Because of the nature of our products, the following are generally non‑returnable and non‑refundable (unless damaged or defective on arrival):

Custom or personalized orders

Items marked as final sale

Digital products (if applicable)

5. Cancellations

Orders may be canceled within 2 days of purchase if work has not yet begun.

Once we start making your item, cancellations may not be possible or may incur a fee to cover materials and time already spent.

6. Color & Handmade Variations

Colors may appear slightly different due to screen settings and yarn dye lots.

Small variations in size, shape, or stitching are normal in handmade items and are not considered defects.

7. Refund Method

Approved refunds will be issued to the original payment method.

Processing times may vary depending on your bank or payment provider.

8. Contact Us

For any questions about refunds, returns, or exchanges, contact us at: Email: moodycreations26@gmail.com Location: Houston, Texas

For any questions about refunds, returns, or exchanges, contact us at:
Email: moodycreations26@gmail.com
Location: Houston, Texas